Terms and Conditions
General
The retailer and provider of Energy to customers of Arcline by RACV is Energy Locals Pty Ltd ACN 606 408 879
Market Retail Terms (valid June 2025)
Past Market Retail Terms:
Market Retail Terms (expired June 2025)
Market Retail Terms (expired June 2024)
Market Retail Terms (expired 10 October 2023)
The retailer and provider of Energy to customers of Arcline by RACV is Energy Locals Pty Ltd ACN 606 408 879. If you would like to be under Energy Locals Standing Offers (VDO) you can find the details on Energy Local's website here.
You can find our energy fact sheets here.
You can find all fees that may apply here.
Arcline by RACV's customers are entitled to ongoing support with our Hardship and Family Violence policies.
Protecting your privacy is important to RACV. Our Privacy Collection Notice explains how we collect, handle and safeguard your personal information when you purchase an Arcline by RACV Energy plan.
Further information about how we manage your personal information is available in the Energy Locals Privacy Policy.
The RACV Privacy Charter also explains how RACV generally collects and handles your personal information.
Direct debit is the preferred mode of payment for your Arcline by RACV Energy Plan. Set up or update your direct debit information in the My Account portal or visit our Direct Debit Terms and Conditions page.
Some Arcline by RACV customers are entitled for Energy Concessions and Rebates if they are a Concession Card holder or meet certain Concession eligibility criteria.
For a list of Concessions available in Victoria, visit our Concessions page or read our full Concessions Terms & Conditions.
Current offer Terms & Conditions
Consumer Data Right
What is the Consumer Data Right?
The Consumer Data Right (CDR) is a government initiative designed to give you greater control over your energy data.
It allows you to securely share your data with accredited organisations to access better services, deals, and insights.
Who can access my data under CDR?
Only accredited data recipients (ADRs) can access your data – and only with your explicit consent.
What data can I share under CDR?
You can choose to share details such as:
- Energy usage information
- Plan details
- Billing history
- Personal information (only when relevant to the service you’re requesting)
Is sharing my data mandatory?
No, sharing your data under CDR is entirely voluntary and requires your explicit consent.
How do I provide consent to share my data?
You can give consent through an accredited data recipient’s platform. It’ll direct you to our dashboard, where you can authorise the data sharing.
For how long will my data be shared?
You choose the timeframe based on your needs. This could be a one-off data share or ongoing access for a set period.
Where can I view my data sharing arrangements?
To review your data sharing settings with Arcline by RACV, visit our dashboard. Our CDR dashboard is hosted on our partner, Energy Locals', website. Arcline by RACV – Energy is a trading name of licensed energy retailer Energy Locals.
How do I change what and how my data is being shared?
You can update your data sharing preferences anytime through our CDR dashboard.
Can I withdraw my consent?
Absolutely. You can revoke consent at any time through the accredited recipient’s platform or by contacting us directly.
Is my data secure under CDR?
Yes, the CDR framework has strict privacy and security standards to ensure your data is protected at all times.
Will my data be sold or shared without my consent?
No, your data cannot be shared, sold, or used without your explicit consent.
What happens if my data is breached?
Accredited organisations are required to comply with robust security protocols and must report any data breaches to the relevant authorities.
How can I benefit from CDR?
CDR makes managing your energy easier by helping you:
- Compare energy plans more easily;
- Access personalised deals and services; and
- Gain insights into your energy usage.
Can I use CDR to switch energy providers?
Yes, you can use CDR to compare plans and securely share your data with a new provider to simplify the switching process.
Who can use CDR for energy?
CDR is available to all residential and small business energy customers with an energy account in their name.
How do I know if a company is an accredited data recipient?
A list of accredited organisations is available on the official CDR website or will be provided during the consent process.
Can I request my own energy data?
Yes, you can request your data directly from us at any time. CDR is not needed for this, please contact us directly at support@energy.arcline.com.au or 1300 884 849.
I need help understanding the CDR process
No worries! Our Victorian-based team is here to help. Contact us at support@energy.arcline.com.au or 1300 884 849 for assistance.
I have concerns about data sharing or privacy, what do I do?
For any concerns, please reach out to us at support@energy.arcline.com.au or 1300 884 849.
What should I do if my data sharing request fails?
If your request fails, reach out to us at support@energy.arcline.com.au or 1300 884 849 for assistance.
What if my data is incorrect?
If you find an error in your shared CDR data, please contact us using the details in our CDR policy. We’ll work to correct it as soon as possible.
How do I report an issue with an accredited data recipient?
You can report issues to the Australian Competition and Consumer Commission (ACCC) or to our Customer Care team for further guidance.
Important links
To access the independent Victorian Government Energy price comparison site, simply find a recent Energy bill or smart meter data file and visit https://compare.energy.vic.gov.au.